ICBC Plans Major Increase in Back Office Staffing
This paper looks at the major increase in ICBC's back office staffing planned for the next two years.
This paper looks at the major increase in ICBC's back office staffing planned for the next two years.
This site provides a single source of media interviews of Richard McCandless.
The government has introduced legislation to expand ICBC's refuse to issue program to encompass unpaid fines relating to the pandemic. The government should reimburse ICBC, otherwise policyholders will be providing another subsidy to taxpayers.
ICBC has applied to the BC Utilities Commission for a 11.5% Basic rates increase to begin to rebuild the capital reserve. Yet the detail of the forecast increase in the capital available by year-end 2022/23 is much less than what ICBC proposed in its initial application. Where is the missing equity?
ICBC's financial forecast for 2020/21 and the budget for 2021/22 show a marked improvement over the significant operationg losses recorded in recent years.
The Saskatchewan government just announced a one-time premium rebate for Basic insurance policyholders. Saskatchewan's Basic insurance program has witnessed strong grown due to the pandemic related declines in claims costs and strong investment returns. This paper compares the rebates announced for this province and Manitoba and BC.
While the government has slackened its tight control of the BC Utilities Commission respecting BC Hydro, it shows no signs of a similar move with respect to ICBC's Basic insurance. This paper looks at recent developments.
This paper takes a closer look at the limited information available to asses the desision to provide a COVID-19 rebate.
After a two month delay, and the announcement of a COVID-19 rebate, ICBC finally posted its second quarter financial summary. It appears that the government delayed the release of a key accountability document in order to make a political announcement. See also Bob Mackin's comments of February 4, 2021; thebreaker.news/news/icbc-dumpster-spin/
ICBC's half year financial report is long overdue. It appears that the government is withholding the Q2 actual financial results to avoid more questions about a COVID-19 rebate. Accountabiity takes a backseat to the political agenda. Rob Shaw, writing for the Orca, also commented on the missing report https://theorca.ca/resident-pod/rob-shaw-icbc-should-reveal-whats-under-the-hood/
This Commentary reviews ICBC's Basic rate request filing for the 23-month period commencing 1 May 2021. Many questions remain.
The Manitoba public insurer is providing rebates related to lower costs resulting from the pandemic. ICBC, by contrast, has an unhealthy financial position and the government should resist the urge to follow suit.
Through legislation and regulatory changes Alberta is making a number of significant changes to the auto insurance system in that province. A major change is the adoption of a no-fault model for vehicle/property damage.
In the last two years ICBC has increased the reserve for prior years claims by an extraordinary $2.4 billion. This paper attempts to find the reason for this huge increase.
Unlike most provincila Crown corporations and other public agencies, ICBC does not provide detailed service measures in its' service plans or annual reports. Occasional Paper No. 74 partially addresses this shortcoming by providing a single source of key financila data for the last seven years.
This commentary discusses the recent announcement by Intact Financial that it would stop selling Optional auto insurance in BC.
A committe appointed by the Alberta government has recommended that the government scrap the hybrid tort scheme and legislate a no-fault auto insurance plan as oon as possible. This paper has a closer look.
Using claims data obtained through the FOI process, this paper summarizes the recent decline in ICBC's Basic claims and claim costs. This data should be part of ICBC's regular reporting.
Auto insurance affordability is an issue in the Saskatchewan election, where robust capital reserves have promted the opposition NDP to pledge rebates and a rate reduction. The main parties in BC have avoided the issue of ICBC's low capital reserves.
The Liberal party's populist promises to remake the auto insurance market have significant problems for ICBC and for policyholdrs in general. Affordability and expanded coverage can be be achieved theough adhering to the monopoly no-fault model.
The first quarter results show a marked rebound in net income and the value of the financial investments compared to three months ago. This paper highlights three areas.
With a slide into negative equity, ICBC does not have any capacity to provide policyholders with a COVID-19 driven rebate as advocated by the BC wing of the Canadian Taxpayers Federation. To do so would expose taxpayers to a greater risk of subsidizing policyholders.
The 2019/20 annual report presents a mixed picture with a number of positive signs, as outlied in Occasional Paper No. 71. It will take some time to restore the financail health of our public insurer.
ICBC recently reported a significant increase in vehicle reinsurance reflecting a return to more normal vehicle use. Unfortunately its financial data for 2019/20 has not been released by the government, nor any service or performance data.
A pending report from a government appointed panel is expected to recommend an expansion of no-fault insurance in that province. The attached commentary has a closer look.
The public auto insurer in Manitoba plans an overall 10.5% reduction in Basic rates for April 2021. Because the new no-fault model for ICBC is based on the Manitoba system a closer look is warranted.
The prospect of continuing low interest rates will place further strain on the financial statements of ICBC and BC Hydro. The poor financial health could twart government attempts to lower insurace rates or provide cheaper electricity.
A new ICBC report distorts the impact of the COVID-19 pandemic on its revenue and expenditures, presenting what is likely the worst case scenario. This further erodes the public's trust in our public auto insurer.
A month ago Attorney General Eby said he had asked ICBC for a report on the impact of the COVID-19 pandemic on its finances. This commentary suggests what such a report might disclose.
The government should take the opportunity presented by ICBC's windfall claims cost savings to de-politicize rate decisions. It should allow the BCUC to make the determination as to whether the savings should be rebated to policyholders.
This paper reviews the decision of Allstate Insurance to provide a premium rebate to return some of the windfall claims savings to its customers. The government has not stated if ICBC will also return some of the windfall savings to policyholders.
The recent financial market melt-down has reduced ICBC investment assets. ICBC's lack of a capital reserve will likely mean that its liabilites will exceed its assets by year-end.
Occasional Paper No. 70 reviews ICBC's third-quarter report for 2019/20 as well as the year-end forecast. There has been a major improvement in the operating results, but the lack of service measure data makes analysis difficult. ICBC has not improved its transparency and accountability.
A compendium of media reports and commentary on the change in the liability model announced on 6 Fenruary 2020.
Finance Minister Carole James suggested that the losses at ICBC have displaced government spending on other programs. This is not correct.
The recent decision by the government to adopt a no-fault enhanced care model marks a fundamental change for auto insurance in B.C. This paper reviews some of the benefits.
This paper suggests that the arguing that private insurers could provide lower rates compared to a public model misses the main reason for the lower rates enjoyed by drivers in Saskatchewan and Manitoba. The lower rates are the result of the no-fault liability model.
The changes announced by minister Eby do little to improve accountability at ICBC. This paper provides suggestions to improve ICBC's public reports.
This commentary reviews a number of developments respecting auto insurance in B.C. and Alberta that occurred during the last two weeks.
This commentary reviews ICBC's April to September 2019 financial report to determine if the forecasted $91 million year-end operating loss is reasonable. Unfortunately, ICBC continues to restrict the information available making a proper review impossible.
Public sector accounting standards require that ICBC's operating losses be deducted from the government's total revenue, but this does not translate into a reduction in funding for government programs. The accounting standard adds to the confusion about the impact of ICBC's operations on the government's finances.
A summary of media reports from October 24th to November 1st respecting ICBC's finances. Includes comments by Todd Stone and hints by David Eby about no-fault.
This paper reviews recent initiatives by the Manitoba government to provide direction to the Crown insurer and the provincial regulator. A comparison is made to British Columbia, where provincial governments have a been interfering with ICBC and the B.C. Utilities Commission for years.
It now appears that the cabinet-ordered limit on expert reports was rushed to avoid insolvency at ICBC as of 31 March 2019.
On October 18, 2019, Lindsay Matthews provided a response to my questions about the estimated savings resulting from the government's limitation on the number of expert reports.
Yesterday on CFAX radio, Attorney General David Eby suggested that young and inexperienced policyholders facing massive price increases should purchase less insurance. My comments are attached.
In the evolving "crisis" in the Alberta auto insurance market it now appears that drivers with moving violation convictions are being denied Optional coverage.
This Commentary discusses key aspects of the Q1 financial report. ICBC needs to include service measures with the financial data.
The new Albetra government has eliminated the 5% limit on auto insurance rate increases imposed by the NDP government in December 2017. The limit, combined with large increases in claims costs, was causing distortions in the market, and large rate increases. The government has yet to address the coverage issues. The B.C. government continues to limit increases in ICBC's Basic insurance.
A new provincial auto insurance price comparison estimate showing B.C. drivers paying the highest rates is highly simplistic, as demonstrated in my Commentary. Correspondence with Aaron Sutherland of the ISB is also included. Related item;https://pressprogress.ca/bc-news-outlets-exaggerated-the-cost-of-public-car-insurance-their-numbers-came-from-a-big-insurance-lobbyist/
In the August edition of The Broker magazine Chuck Byrne, the exectutive director of the Insurance Brokers Association, wrote an editorial in support of the public model for the provision of compulsory insurance. Exerpts of this editorial are attached.
A new report shows significant increases in the cost of auto insurance in Alberta and Ontario. This seems to contridict the claims that competition results in lower prices.
Occasional Paper No. 69 reviews the highlights of ICBC's 2018/19 annual report and suggests areas for further review.
The MPI is on solid financial footing and seeks to stregthen the Basic capital reserve. It is seeking a minimal Basic rte increase for 2020. The no-faulth auto insurance model in Manitoba is compared to the scheme in BC.
Occasional Paper No. 68 attempts to provide a single source of key service measure data at the program level for the last four or five years. This is to compensate for the dearth of such information provided by ICBC.
This Commentary attempts to answer the question as to what percentage of BC drivers carry additional third-party liability insurance greater than the $200,000 limit in the compulsory Basic program. ICBC does not make public its Optional sales.
The government is lowering the seniors' discount from 25% to 15%, but still requiring other policyholders to pay more to make-up for the lost revenue. What dos this subsidy cost?
At a time when the concept of a public monopoly providing auto insurance is being questioned, one would expect ICBC to retain the public's support by being transparent and accountable. Unfortunately, the opposite appears to be the philosophy adopted by the management at ICBC as evidenced by witholding the forecast injury severities from public view.
The Newfoundland and Labrador public utilities board recently released its report on auto insurance in that province. In 2017 reports commissioned by the governments of Ontario and British Columbia were released. The three reports are attached.
This commentary explores three areas where ICBC appears to be providing poor advice, focusing in particular on financial forecasting and an apparent move to reduce transparancey and accountability.
ICBC has refused to publically file certain historic injury claim severities for settled claims. This request seeks an order from the B.C. Utilities Commission to require ICBC to publicly file the information.
This commentary explores how the government receives $70 million annually in driver license fees while ICBC's Basic policyholders must pay the cost as part of their annual insurance. The provincial fee scheme appears contrary to a 1998 Supreme Court of Canada decision respecting fees versus taxes. The government should correct this double payment.
On 20 March 2019 the Insurance Bureau of Canada (IBC) released a report that compared auto insurance rates in B.C. and Alberta. It argued that the price difference was the result of competition;http://assets.ibc.ca/Documents/Auto%20Insurance/BC-Auto/Comparison-of-Auto-Insurance-in-BC-and-Alberta.pdf. ICBC issued a statement; https://www.icbc.com/about-icbc/newsroom/Pages/2019-mar19.aspx. See also https://vancouversun.com/news/politics/b-c-drivers-pay-more-than-albertans-for-same-auto-insurance-report.
Occasional Paper No. 66 reviews aspects of ICBC's latest 3-year financial forecast, and suggests that the claims costs for 2019/20 are overstated. The absence of the assumptions used to develop the forecasts makes any detailed analysis impossible. Also discussed is the accounting treatment of the net income of ICBC and B.C. Hydro.
This commentary discusses two recent changes to how ICBC pays for injury claims, and whether these changes will support a lower deficit forecast for fisal year-end. Whether this will be enough to avoid insolvency by 31 March 2019 is the open question. Also included is Ian Mulgrew's report of 18 February 2019; https://vancouversun.com/opinion/columnists/ian-mulgrew-icbc-trial-strategy-slammed
ICBC's third-quarter report showed an operating loss of $890 million and liabilities exceeding assests by $119 million. ICBC is now insolvent. The question is whether the coverage changes will produce sufficient savings to stablize ICBC's finances?
This paper examines ICBC's request to eliminate information on its Optional program's market share in the context of the lack of information on this aspect of its operation.
The BC Utilities Commission's process for reviewing ICBC's Basic rate requests is not designed to link to the fiscal year, not to multi-year forecasts. This should be reformed to provide an early warning system for the future.
The paper reviews the SAF Q2 results with the forecasted position of the ICBC Basic program for 2018/19.
The recent 6.3% rate increase filing suggests that the government may be forced to bailout ICBC as the capital reserve is eliminated.
The Manitoba regulator just approved a 1.8% rate increase for complusory auto insurance. Why are the Basic rate increases in Saskatchewan and Manitoba much less than for ICBC?
The government has directed ICBC to fund more traffic enforcement, but its more of a restoration. And why is the government not funding more police traffic enforcement instead of asking over-burdened policyholders to do it?
On Friday the government released ICBC's second quarter excuse for a quarterly report, and a unsubstantiated forecast of a $890 million loss for the current fiscal year. Occasional Paper 64 reviews the numbers and suggests that the year-end forecast may be optimistic.
This paper outlines the insurance plans in Manitoba and Saskatchewan, and the blanket insurance option required by Uber and Lyft.
Commentary on certain aspects of the Ontario government's plans regarding electricity pricing and auto insurance regulation.
A commentary on a paper released by the Fraser Institute on certain aspects of the finances of ICBC.
Driver-based penalties are increasing by 20% today, with another 20% increase planned for 2019. ICBC calls the penalty a premium, which confuses this penalty with the vehicle premium. Confusion is part of the reason for the low public perception of our auto insurer.
Is the new penalty and protection fee an abuse of monopoly power and an attempt to achieve risk pricing perfection?
This paper discusses the fact that the NDP government is using cabinet orders to control ICBC's finances and keep the B.C. Utilities Commission confined. These were the tactics used by the previous government to avoid public oversight.
The just released 2017/18 annual report shows a combined Basic and Optional operating loss of $1.3 billion, and the capital reserves are now dangerously below the safety margins. Occasional Paper No. 60 reviews some of the key indicators.
Some of the key media reporting and comments on the changes to the Basic rate design announced on August 9, 2018.
The new Basic premium model targets younger drivers, and at-fault drivers to give a financial benefit to older drivers. More comments are included in Occasional Paper No. 59.
The government's decision to postpone a general rate increase until April 2019 will reduce ICBC's already low capital reserve by perhaps $150 million in 2018/19.
This paper reviews the positive 2017/18 annual reports of the public auto insurers in Saskatchewan and Manitoba for both the compulsory Basic and the optional programs. This contrasts with ICBC's forecasted combined loss of $1.4 billion.
This paper examins ICBC's main accountability reports in light of the accountability model adopted by government in the early 2000's. The level of public accountability is poor, and the government should require ICBC to make significant improvements.
My article published by The Tyee online journal; https://thetyee.ca/Analysis/2018/06/07/ICBC-Changes-Insurer-Woes/?utm_source=daily&utm_medium=email&utm_campaign=070618
This paper reviews the key results of the government's public opinion survey on potential changes to ICBC's driver penalties and the design of Basic rates.
Between 2010 and 2015 the provincial government appropriated almost $1.2 billion of Optional policyholders' capital. Now -- with the province's finances healthy and the ICBC capital reserves almost eliminated -- would seem an appropriat time to return the funds. Occasional Paper No. 56 estimates the Basic and Optional capital shortfalls to 2021/22.
My comments on the Fraser Institute's report "The Decline and Fall of ICBC."
The recent announcement of an increase in the fare subsidy for seniors on the BC Ferries prompted me to review an earlier estimate on the cost of the 25% seniors' subsidy at ICBC's Basic insurance. If the government funded the sudsidy it would relieve some of the pressure on Basic rates.
Occasional Paper No. 54 looks at the current design for pricing risk and some of the changes being suggested in the current public consultation.
My comments on certain aspects for the latest proposals to make Basic insurance rates "fairer." It seems that most of the proposals will result in less generous discounts and greter revenue for ICBC.
ICBC's 2017/18 to 2020/21 financial forecast shows the combined capital reserve falling to dangerously low levels. However many inconsistencies make the forecast suspect. Also included is Acting CEO Nicolas Jimenez's email of March 15th, my reply of March 19th and his reply of March 28th.
The national public sector accounting rules require that ICBC's net income or loss be counted in the government's revenue. The increase in the net loss reduces revenue, but there is no change in the actual cash being transferred (which is nil). This accounting anomoly requires further review.
On 6 February 2018, minister responsible David Eby announced major changes to injury claims process and coverage, with expanded no-fault accident benefits and monetary limits, and a $5,500 cap on pain and suffering claims for "minor" injuries. The government expects that these changes will reduce annual claims costs by approximately $1.0 billion.
This paper suggests that injury claimants received only 57% of the $2.0 billion paid by ICBC in 2015 for no-fault accident benefits and injury claims. The balance was absorbed in 'transaction' costs.
This paper discusses the auto injury claim models in the states of New South Wales and Victoria, and in New Zealand, with possible lessons for BC.
On 28 January 2018 (a Sunday!) ICBC posted its third-quarteroperating results for 2017/18. The loss of $935 million, with a forecast of near $1.3 billion by year-end sparked a series of media reports; http://theprovince.com/news/bc-politics/mike-smyth-shocking-massive-losses-revealed-at-icbc-huge-rate-hikes-feared,
http://vancouversun.com/opinion/columnists/vaughn-palmer-eby-suggests-major-reforms-to-clean-inherited-icbc-mess, https://www.theglobeandmail.com/news/british-columbia/ag-david-eby-vows-reform-to-icbc-to-avoid-massive-rate-hikes/article37784040/, https://www.theglobeandmail.com/news/british-columbia/government-changes-to-tackle-deficit-not-enough-icbc-chair/article37800884/, https://www.theglobeandmail.com/news/british-columbia/icbcs-financial-woes-blamed-on-christy-clark-era-rate-smoothing/article37813885/http://vancouversun.com/news/national/ian-mulgrew-dont-blame-us-and-dont-believe-icbc-lawyers-insist
http://www.timescolonist.com/opinion/columnists/les-leyne-eby-pulls-alarm-on-icbc-s-dumpster-fire-1.23158279, http://vancouversun.com/opinion/columnists/vaughn-palmer-a-liberal-timeline-that-would-make-the-sopranos-envious, http://vancouversun.com/news/local-news/repair-shops-argue-used-parts-are-piece-in-fixing-icbc-finances,
My Commentary on how former fiance minister de Jong was calling the shots on ICBC's finances. See also http://vancouversun.com/opinion/columnists/vaughn-palmer-blame-game-aimed-at-de-jong-and-the-restless-candidates and http://vancouversun.com/opinion/columnists/vaughn-palmer-liberals-plan-to-delay-the-fix-at-icbc-fails-miserably
ICBC recently posted its second quarter 'Statement of Operations,' which is highly deficient as a quarterly report from such an important Crown corporation. Occasiona Paer No. 50 compares the results with Saskatchewan's compulsory insurance program in an attempt to understand the reasons for the continuing losses.